Terms & Conditions
Our Services
We provide independent, impartial workplace mediation to help people resolve disputes respectfully and constructively.
Our role is to guide conversations and support outcomes—we do not provide legal advice, investigate issues, or make decisions for you.
How Engagement Works
Services are confirmed once you accept our quote or proceed with a booking.
If an organisation engages us, that organisation is our client. Employees or individuals involved are participants in the mediation process.
Before mediation begins, all participants will sign a pre-mediation agreement outlining confidentiality and expectations.
Fees & Payment
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Fees are provided upfront in a written quote
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Payment terms will be outlined at the time of booking
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Invoices are generally payable within 14 days
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Services may be paused if payment is not received
Confidentiality
Mediation is a confidential and neutral process.
This means discussions are private, not recorded, and generally cannot be used outside the mediation, except where:
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required by law
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there is a serious risk to someone’s safety
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all parties agree in writing
We are not responsible for information shared outside the mediation by participants.
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The Mediation Process
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We may conduct an initial assessment to confirm suitability
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Sessions are scheduled at mutually agreed times
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Meetings may include joint and private discussions
If an agreement is reached, it is captured by the mediator and signed by the parties to indicate commitment.
Your Responsibilities
Participants agree to:
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take part voluntarily and in good faith
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communicate respectfully to each other and to the mediator
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genuinely attempt to resolve the issue
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follow reasonable guidance from the mediator
Support people or representatives are welcome with agreement from all parties.
Voluntary Nature
Mediation is voluntary. Any party can withdraw at any time.
We may also stop the process if:
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mediation is no longer appropriate
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safety concerns arise
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a party is not participating in good faith
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a conflict of interest affects neutrality
We cannot guarantee a resolution.
Cancellations
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Please provide at least 24 hours’ notice
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Late cancellations may incur a fee (as outlined in your quote)
Liability
Our liability is limited to the fees paid for our services, to the extent permitted by law.
Nothing in these terms excludes your rights under the Australian Consumer Law.
Privacy
We handle personal information in line with the Privacy Act 1988 and only use it to deliver our services.
Governing Law
These terms are governed by the laws of Queensland, Australia.
Contact Us
NorthStar Workplace Solutions
info@northstarworkplacesolutions.com.au
0400 133 903
Acknowledgement
By using our services, you confirm that you’ve read and agree to these Terms & Conditions.