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Privacy Policy

Privacy Policy

NorthStar Workplace Solutions

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1. Introduction

NorthStar Workplace Solutions (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

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2. What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

  • Names, contact details (email, phone number)

  • Employment-related information (e.g. role, workplace details)

  • Information shared during mediation or intake processes

  • Correspondence and communication records

Where relevant, we may also collect sensitive information (e.g. information relating to workplace disputes), but only where necessary and with appropriate consent.

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3. How We Collect Information

We collect personal information in a variety of ways, including:

  • Directly from you (via email, phone, forms, or meetings)

  • From organisations engaging our services

  • From participants involved in mediation

  • Through our website (if applicable)

 

4. Why We Collect and Use Information

We collect and use personal information for purposes including:

  • Providing workplace mediation and related services

  • Assessing suitability for mediation

  • Communicating with clients and participants

  • Managing bookings, billing, and administration

  • Meeting legal and professional obligations

 

5. Confidentiality and Mediation

We treat all information disclosed during mediation as confidential and handle it in accordance with professional mediation standards.

However, confidentiality may be limited where:

  • disclosure is required by law;

  • there is a serious threat to health or safety; or

  • all parties consent to disclosure.

 

6. Disclosure of Personal Information

We do not disclose personal information to third parties except:

  • where required or authorised by law;

  • with your consent;

  • to professional advisers (e.g. legal or accounting) where necessary; or

  • where reasonably required to deliver our services.

We do not sell or rent personal information.

 

7. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored:

  • electronically (e.g. secure cloud systems); and/or

  • in physical files (where applicable).

We take steps to ensure that any third-party service providers we use maintain appropriate data security standards.

 

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below.

 

9. Retention of Information

We retain personal information only for as long as necessary to:

  • provide our services;

  • comply with legal obligations; and

  • resolve disputes.

When no longer required, information will be securely destroyed or de-identified.

 

10. Website and Cookies

If you visit our website, we may collect limited non-identifying information such as browser type or pages visited to improve user experience.

Cookies may be used to enhance website functionality.

 

11. Complaints

If you have concerns about how your personal information has been handled, please contact us. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on request or on our website.

 

13. Contact Us

NorthStar Workplace Solutions
Email: info@northstarworkplacesolutions.com.au
Phone: 0400 133 903

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