Hello, and welcome to NorthStar Workplace Solutions, where our focus is to guide workplaces to achieve peaceful & sustainable outcomes, by managing conflict & improve workplace relationships.
As an experienced workplace mediator, I specialise in having a culturally sensitive approach, to provide a safe environment, and assist with developing micro-skills to manage conflict effectively.
By providing coaching support as part of the resolution process, we can best support parties before, during and after the mediation.
OUR SERVICES
Workplace Mediation / 1:1 Coaching / Group Facilitation
NorthStar supports individuals and organisations by transforming conflict in the workplace into opportunities for improving communication with a culturally sensitive approach specifically designed to empower employers and their employees / teams.
Unlock Leadership Potential
By engaging us, you can empower leaders by arming them with effective micro-skills such as conflict management, how to have difficult conversations, how to provide a safe space to enable raising important issues / concerns.
Maximize Performance
By restoring trust and improving communication individuals can maximise productivity as this de-escalates tensions between them. This can often have a flow-on effect to the rest of the team and improve overall workplace culture.
Accelerate Your Team
Sharpen Your Skills
Maximise your team's output by minimising disengagement and de-escalating tensions amongst employees to avoid costly grievance processes or likely resignation / retraining costs.
Enhance your professional skills through our targeted coaching sessions. Whether it's effective communication, conflict management, or how to have challenging conversations, we provide the tools you need to succeed.
TESTIMONIALS Conflict, if guided correctly and early can be an opportunity for growth.
Client Experiences
Director, Employee Wellbeing - Services Australia
"The facilitation, Listen to Learn session was successful. The facilitator was highly complimented for holding space for the confidential discussions that took place."
ANZ Manager, Human Resources - Canon Medical Systems ANZ Pty Ltd
"Thank you for facilitating the mediation session. I appreciate the professionalism and neutrality you brought to the process."
Principal, The Gap State High School - Qld Department of Education
"We had a positive and great experience working with the mediator. The mediator explained the process well, the mediator was excellent, the mediator made the parties feel heard and listened to, and they felt like they got the result they were seeking. The mediator made them feel supported, respected and listened to at every step of the process. We could not have asked for a more respectful and peaceful facilitator."
PROCESS
NorthStar Workplace Solutions provides experienced nationally accredited workplace mediators who are passionate to facilitate discussions between two or more employees. We provide conflict coaching support to build, maintain and restore relationships in the workplace.
Understanding the Conflict
We begin with a scoping session to better understand the issues and impact on the workplace relationship from a HR / Manager perspective.
We can determine what / if any interventions have been adopted to manage the situation and manage their expectations. This session also outlines the process in further detail including discussions around logistics for the mediation to commence immediately.
Individual Intake Sessions
Our one-on-one intake session with each participant is the first step in outlining the process clearly, answering any questions, understanding the issues that have arisen from an individual perspective, and also coaching them on how to best participate and prepare for the joint session. These are often completed via Teams or Zoom prior to the joint session.
Joint Session & Finalising Agreements
Once the intakes are complete, the mediator will determine whether proceeding to a joint session is appropriate. Participation at the joint session will enable both parties to better understand each other by discussing the issues raised, propose solutions on how to move forward and determine whether there is agreement to enable a better working relationship in the future. The mediator will draft the mediation agreement on the day and obtain both parties' signature to show their commitment. This is a non-binding document that is provided to the Manager / HR to encourage follow up conversations to support their working relationship.
CONTACT US
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Get in Touch
Complete your details below and we will contact you immediately to discuss how we can guide and support your workplace further.
Alternatively, you can also book a complimentary 15-minute consultation to discuss your current workplace situation to determine the best way forward, by using the scheduling link below: